FAQ
What delivery options do we provide?
We currently offer:
- Royal Mail 2nd Class (non tracked 3-4 day) service. (No insurance provided)
- InterLink/ DPD Next Working Day Delivery (Fully trackable)
- DPD International Shipping
When will I receive my order?
Delivery times are dictated by the delivery method chosen. For all UK orders, please allow up to 5 working days for orders to arrive, unless you have chosen the ‘Next Day’ delivery option.
If your order has not arrived contact us by telephone on – 01622 851436 (option 1 for Customer Service).
For non-UK orders, please allow up to 25 working days, as there may be delays in the customs office of your country.
How do I cancel my order?
To cancel your order please call us on 01622 851436 (option 1 for Customer Service). Please note, if your order is already with the courier – you can return the unused goods to us and you will be given a full refund (exc. postage costs).
The item I’m looking for is ‘out of stock’?
We receive stock regularly, hold tight. Occasionally we will run ‘pre-orders’ on certain items…
I have received my order but I’m not happy with my items, what should I do?
100% customer satisfaction is a top priority for us at Prohibition®. We want you to be happy with your products purchased. If, for any reason you aren’t, please get in touch with our ‘Customer Service’ team to discuss – 01622 851436